Frequently Asked Questions
Our sample packs include samples and presets that are subject to a royalty-free license. This grants you, the licensee, the non-exclusive, non-transferable right to utilize these samples and presets in your audio productions without incurring additional royalties or fees. You are therefore allowed to release your tracks containing our samples and presets on all major streaming services.
It is important to note that this license does not confer any intellectual property rights in the samples and presets to the licensee. Consequently, unauthorized distribution of these samples and presets is strictly prohibited and a violation of the terms of our license agreement.
The project files included in this educational resource are intended solely for educational and non-commercial use. As such, you, the licensee, agree not to distribute or commercially exploit the full project files or any portions thereof as your own original works. This prohibition extends to any distribution via digital or physical means, including but not limited to sale, licensing, or sharing through websites, social media, or other platforms. Failure to comply with this restriction may result in legal consequences.
The compatibility requirements for our sample packs vary based on the specific pack in question. For detailed information regarding the recommended software versions, we advise you to consult the relevant product page. Our most recent offerings are designed to operate on the most recent version of Ableton Live (11) and FL Studio (21).
It is recommended to use authentic and up-to-date software to ensure full functionality of the product.
The compatibility requirements for our sample packs vary based on the specific pack in question. For detailed information regarding the recommended software versions, we advise you to consult the relevant product page. Our most recent offerings are designed to operate on the most recent version of Serum (1.357)
It is recommended to use an authentic and up to date copy bought from Xfer or an official retail partner.
This is a problem related to an outdated version of Serum which is incapable of correct transfer between MacOS and Windows file paths. In order to resolve this problem please update your Serum to the latest version.
For any questions regarding lost access to purchased files, please do not hesitate to contact our customer support department here:
In the event that the product fails to meet your expectations, our customer service team would like to discuss your concerns and provide a resolution.
We take all refund requests into consideration and will evaluate each case on an individual basis.
To initiate a refund request, please email our customer service department at contact(at)producerschool.com.
In your email, please provide a detailed explanation of the issue and your desired resolution. Our team will respond promptly and assist you in resolving any issues to the best of our ability.